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RSS feedsHampshire Police has demanded its money back from technology firm Hummingbird after an enterprise content management (ECM) system designed to help it handle requests under the Freedom of Information Act (FoI) failed to work.
The force had bought the £47,000 system to make it easier for staff to access information requested by the public. But when it failed, police bosses secured a refund.
According to Portsmouth newspaper The News , Hampshire Police’s acting director of IT and communications services, Stephen Vercella, threatened to return the product because it did not work.
A deal was reached with Hummingbird owner Open Text to refund the £33,000 the force had already paid.
In a joint statement, Hampshire police and Open Text told IWR: “Hampshire Constabulary has decided that the solution is not suited for use within both its data protection and freedom of information units. Open Text has agreed to refund the fees paid for the software and implementation consultancy.”
Police bosses must now decide whether to invest in new software to handle FoI requests.
Hummingbird was renamed Livelink ECM eDocs after Open Text bought the company last year.
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