BT opt for Endeca core to information platform

Telecoms giants British Telecom (BT) has announced plans to standardise its information management and search, both employee and customer facing, across the entire organisation. As part of the new information strategy, BT has agreed terms with enterprise search provider Endeca Technologies, which will see its Information Access Platform integrated across the organisation.

Director of Portfolio Infrastructure at BT Mike Galvin explained the strategy as, "to standardise capabilities that support customer services and product development" on a "core platform" for information management. Now that BT has decided on the technology, it will develop an information layer throughout the corporation and will be developing its own plug-in technology between legacy application and the Endeca platform.

By developing an information layer, all BT applications such as enterprise resource planning, customer relationship management, catalogue production and standard business applications can retrieve information via the Endeca Information Access Platform for users. "Once the layer is produced it is a business decision on who sees what and how much information," said Paul Whitelam director of product marketing for Endeca.

BT Group is the parent company for a range of BT companies including BT Retail its high street telephone shops, BT Global Services which provides professional services and Openreach which is an independent supplier of networks.

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